We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing e-mail from us or from another trader in the future.
The type of information we will collect about you includes:
Your name
Address Phone number E-mail address Credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Delivery Information
Your order will usually be despatched within 3 days of your order. Delivery may be delayed if you do not enter the correct details when ordering. You can check the status of your order at any time by logging into your account.
Payment Information
We accept all major credit and debit cards and our site uses the highest level of encryption available to take your payment. Payment will only be deducted from your account when the goods are ready to be despatched.
Service & Aftercare Guarantee
We give first class support on all our product range and our customer services department is open Monday - Friday, 8.30am - 5.00pm and Saturday 9.00am - 12.00pm. If you have any questions please do not hesitate to call us on 0845 094 1041 and we will be happy to help you.